DISCLAIMER POLICY

 

Effective Date: August 8, 2025

1. GENERAL PROVISIONS

This Disclaimer Policy (hereinafter referred to as the "Policy") governs the use of the Elli artificial intelligence platform for psychological support (hereinafter referred to as the "Platform", "Service"). By using the Platform, you agree to the terms of this Policy and assume full responsibility for the consequences of such use.

This Policy supplements the Privacy Policy and User Agreement and should be considered in conjunction with the indicated documents.

2. DESCRIPTION OF SERVICES AND THEIR LIMITATIONS

2.1 Services Provided

The Platform provides the following services:

  • Consultations through text format for discussing emotional or psychological issues
  • Self-help information aimed at improving emotional and mental state

2.2 Nature of Services

IMPORTANT: All Platform services are intended exclusively for informational support and assistance in self-regulation. They are NOT:

  • Medical services
  • Therapeutic intervention
  • Professional psychological or psychiatric care
  • A replacement for a licensed specialist

2.3 AI System Limitations

Artificial intelligence CANNOT:

  • Make medical diagnoses
  • Prescribe medications or other forms of treatment
  • Fully replace a licensed psychologist or psychotherapist
  • Provide comprehensive support in crisis situations

3. TARGET AUDIENCE AND USAGE RESTRICTIONS

3.1 Target Audience

The Platform is intended for:

  • Adult users (over 18 years old)
  • Individuals seeking better self-understanding and improved quality of life
  • People with an interest in psychology

3.2 Usage Restrictions

The Platform is NOT RECOMMENDED as the sole source of help for individuals with:

  • Severe mental disorders
  • Acute crisis states
  • Suicidal thoughts or behavior
  • Conditions requiring immediate medical intervention

In the specified cases, it is strongly recommended to immediately contact licensed specialists.

4. DISCLAIMER OF LIABILITY

4.1 General Disclaimer

The Platform and its owners FULLY DISCLAIM liability for:

4.1.1 Incorrect Use of Recommendations

  • Incorrect application of AI advice
  • Use of recommendations in an inappropriate context
  • Independent interpretation of received information

4.1.2 Changes in User's Condition

  • Deterioration of emotional or mental state
  • Any negative consequences of using the Platform
  • Occurrence or exacerbation of psychological problems

4.1.3 Decision Making

  • Any actions taken based on AI recommendations
  • Consequences of decisions made considering received consultations
  • Material, moral or other losses associated with the period of Service use

4.2 Limitation of Financial Liability

The Platform FULLY EXCLUDES financial liability for:

  • Material damage of any nature
  • Damage to physical or mental health
  • Indirect losses, including lost profits
  • Moral harm
  • Any other consequences of using the services

The Platform's maximum liability is limited to the amount actually paid by the user for using the Service.

4.3 Absence of Guarantees

The Platform DOES NOT GUARANTEE:

  • Accuracy, completeness or timeliness of AI recommendations
  • Achievement of desired results from using the Service
  • Continuous availability of the Platform
  • Absence of technical failures or errors

5. EMERGENCY SITUATIONS

5.1 Limited Support in Crisis Situations

When identifying crisis states, the Platform provides:

  • Automatic notifications about the need to seek help
  • Recommendations for emergency service contacts
  • Basic informational support

5.2 Disclaimer in Emergency Cases

The Platform is NOT INTENDED for:

  • Comprehensive crisis situation management
  • Replacement of emergency psychological or medical care
  • Prevention of suicide attempts or self-harm

In emergency situations, immediately contact specialists or emergency services.

6. USER RESPONSIBILITY

6.1 Full User Responsibility

The user bears FULL RESPONSIBILITY for:

  • Interpretation and use of AI recommendations
  • All actions taken based on received information
  • Consequences of their decisions and actions
  • Transmission of information to third parties
  • Compliance with applicable legislation

6.2 Prohibited Actions

Users are PROHIBITED from:

  • Using the Platform for illegal purposes
  • Attempting to manipulate AI or circumvent its limitations
  • Violating data security when transmitting information to third parties
  • Copying, modifying or distributing Platform content without permission

7. INTELLECTUAL PROPERTY

7.1 Content Rights

All content created by Elli (recommendations, advice, analyses) is intellectual property of the Platform and is protected by copyright.

7.2 Usage Restrictions

Users may use received recommendations for personal and commercial purposes, but DO NOT HAVE THE RIGHT to:

  • Copy Platform content for distribution
  • Modify or adapt content without permission
  • Present content as their own development

8. TECHNICAL LIMITATIONS

The Platform IS NOT LIABLE for:

  • Technical failures or malfunctions
  • Temporary unavailability of the Service
  • Data loss due to technical problems
  • Limitations in operation related to the user's internet connection

9. LEGAL ASPECTS

9.1 Applicable Legislation

This Policy is developed in accordance with the requirements of:

  • Ukrainian legislation on data protection and consumer rights
  • EU General Data Protection Regulation (GDPR)
  • Relevant provisions of US legislation (including HIPAA, where applicable)

9.2 Dispute Resolution

All disputes arising in connection with the use of the Platform are subject to resolution in accordance with the legislation of the user's jurisdiction.

10. CHANGES TO THE POLICY

The Platform reserves the right to change this Policy at any time. Significant changes will be communicated to users through official communication channels. Continued use of the Service after changes are made means agreement with the new terms.

11. CONTACT INFORMATION

For questions related to this Disclaimer Policy, contact: https://e-lli.com/contact

12. FINAL PROVISIONS

12.1 Acceptance of Terms

Use of the Platform means complete and unconditional acceptance of all terms of this Policy.

12.2 Informed Use

BY USING THE PLATFORM, YOU CONFIRM THAT:

  • You understand Elli's limitations
  • You are aware of the risks of using the Service
  • You assume full responsibility for the consequences
  • You undertake to contact professional specialists when necessary

12.3 Validity of Provisions

In case any provision of this Policy is deemed invalid, the remaining provisions remain in force.

Date of last update: August 8, 2025

WARNING: This Disclaimer Policy is a legally binding document. Carefully review all provisions before using the Platform.

© 2025 ELLI. All rights reserved.

Date of last update: August 8, 2025 Document version: 1.0