USER AGREEMENT

 

ELLI Platform

Effective Date: August 8, 2025

1. GENERAL PROVISIONS

This User Agreement (hereinafter — "Agreement") governs the relationship between the owner of the ELLI platform (hereinafter — "Platform", "We") and users (hereinafter — "User", "You") when using the Platform's services.

Use of the Platform constitutes full and unconditional acceptance of the terms of this Agreement. If You do not agree with any terms, refrain from using the Platform.

2. PLATFORM ACCESS CONDITIONS

2.1 Access Requirements

To gain access to the Platform, the User is obligated to:

  • Register an account by providing accurate data
  • Confirm having reached 18 years of age
  • Be fully capable of entering into this Agreement

2.2 Paid Services and Subscriptions

The Platform offers paid subscriptions under the following conditions:

Payment:

  • Made monthly or annually
  • Carried out through specified payment systems (bank cards, electronic wallets)

Subscription Cancellation:

  • Users may cancel their subscription at any time through their personal account
  • Cancellation takes effect at the end of the current billing period

Refunds:

  • Refunds are not provided, except in cases stipulated by applicable law

2.3 Account Restrictions

  • Each User may have only one account
  • Creation of multiple accounts is prohibited
  • Anonymous use of the Platform is permitted if it does not contradict applicable law

3. PLATFORM USE RULES

3.1 Permitted Use

Users have the right to use the Platform exclusively for lawful purposes and in accordance with this Agreement.

3.2 Prohibited Actions

Strictly prohibited:

  • Attempts to hack the Platform or breach its security
  • Any actions that disrupt the Platform's functionality
  • Use of the Platform for unlawful purposes
  • Publication of illegal content

3.3 Use at Own Risk

IMPORTANT NOTICE: The ELLI Platform is not a real psychologist, psychotherapist, or psychiatrist. Use of the Platform is carried out at Your own risk. The Platform does not provide professional medical care.

4. TERMINATION OF ACCESS

4.1 Grounds for Suspension or Termination of Access

Access to the Platform may be suspended or terminated in case of:

  • Violation of the Platform's use rules
  • Non-payment for subscription
  • Other material breaches of this Agreement

4.2 User Notification

Users are notified of account suspension or deletion:

  • By email
  • Through notification in personal account

5. INTELLECTUAL PROPERTY

5.1 Content Rights

All content created by the Platform's artificial intelligence is the intellectual property of the Platform.

5.2 User Rights

Users have the right to:

  • Use generated content (for example, text from chats)
  • Use the Platform's content for non-commercial purposes without additional permission

Users do NOT have the right to:

  • Claim authorship of content created by ELLI
  • Modify content without appropriate permission

6. USER RESPONSIBILITIES

6.1 Security of Account Credentials

Users bear full responsibility for:

  • Security of their login and password
  • Immediate notification to the Platform of cases of unauthorized access

6.2 Data Transfer to Third Parties

Users bear responsibility for any consequences of transferring data obtained from the Platform to third parties. The Platform does not control and does not bear responsibility for such actions.

7. WARRANTIES AND LIMITATIONS

7.1 Service Provision

The Platform is provided "as is" without any express or implied warranties, including but not limited to:

  • Warranties of uninterrupted operation
  • Accuracy of provided recommendations
  • Compliance with specific User needs

7.2 Limitation of Liability

The Platform does not bear responsibility for indirect damages, including:

  • Lost profits
  • Emotional harm
  • Other indirect or special damages

8. DISPUTE RESOLUTION

8.1 Dispute Resolution Procedure

Disputes are resolved in the following order:

  1. Negotiations between parties
  2. Arbitration
  3. Application to courts of Ukraine (if settlement by other means is impossible)

8.2 Applicable Law

The legislation of Ukraine applies to this Agreement.

9. CHANGES TO THE AGREEMENT

9.1 Notification of Changes

Users are notified of changes to the Agreement by email 14 days before the changes take effect.

9.2 Acceptance of Changes

Continued use of the Platform after the changes take effect constitutes acceptance of the new terms.

10. TECHNICAL REQUIREMENTS AND LIMITATIONS

10.1 Compatibility

The Platform is compatible with:

  • iOS and Android (specific versions are specified separately)
  • Supported browsers

10.2 Geographic Restrictions

The Platform may be unavailable in some countries due to legal restrictions. Specific restrictions are specified separately.

11. RELATIONSHIP WITH OTHER DOCUMENTS

This Agreement is closely related to:

  • Privacy Policy — regulates issues of processing personal data
  • Disclaimer — contains additional limitations of liability

The specified documents are an integral part of the terms of use of the Platform.

12. LANGUAGE VERSIONS AND PLACEMENT

12.1 Languages

The Agreement is available in Russian, Ukrainian, and English.

12.2 Placement Locations

The Agreement is placed:

  • On the official Platform website
  • In the mobile application
  • In a special section of user agreements

13. CONTACT INFORMATION

To contact the Platform administration, use official communication channels specified on the website or in the application.

14. FINAL PROVISIONS

This Agreement takes effect from the moment of its acceptance by the User and remains in effect until the termination of use of the Platform.

If any provision of this Agreement is deemed invalid, the remaining provisions retain their force.

ATTENTION: This User Agreement is a legally binding document. Carefully review all provisions before using the Platform.

© 2025 ELLI. All rights reserved.

Date of last update: August 8, 2025 Document version: 1.0